Blog and updates

Campaigns connect your customer database, service catalogue, promotions and online bookings. Prepare service reminders, seasonal tyre offers or messages for selected customer groups from your workshop dashboard.

The wizard has six steps: idea, channel, message, recipients, schedule and review. Enter an internal name, choose a service and an existing promotion, or create a discount. Each campaign uses one channel: SMS or Email.

For example, before winter, select a tyre change, add a discount and prepare a message for customers who consented to that channel. A personal link lets the customer review the offer and choose an available appointment in your workshop calendar.

Save a draft or review the offer, message, audience, schedule and estimated cost before approval. Sending requires owner approval, a configured channel and the required billing conditions. Creating a campaign alone does not start sending.

SMS and the Email editor. SMS combines a short message with an automatically added booking link. Email supports a subject, text, image and styling. Check the preview: message length, Polish characters and links affect the number of chargeable SMS segments.

AI assistance you control. Generate suggestions using workshop, service and discount details, or improve and shorten your own text. A full Email template includes a subject, styling and image. You choose the suggestion and review prices, dates and wording before using it.

Customer segments and consent. Choose a saved segment or audience rules, and include or exclude individual customers. Recalculate recipients before approval. Immediately before sending, the system checks the audience, channel consent, future bookings and messaging cooldown again.

Promotions and personal offers. Link a campaign to a service and discount. The personal offer explains the terms and allows booking without an account. For reductions that require a reference price, enter the confirmed lowest price from the 30 days before the reduction and its evidence source.

Bookings connected to your calendar. Booking checks workshop availability, workstations and service duration. The applied promotion terms are saved with the booking. A free additional service extends the required appointment time; expired promotions cannot be used for new bookings.

Scheduling, drafts and approval. Choose a future date and time, checking the time zone and promotion validity. Keep a draft or submit the campaign for approval. Changes to approved content require the owner to approve the current revision again.

Costs and sending configuration. Review the estimate and campaign wallet in PLN. Sending and top-ups depend on configured providers, rates and payments. An estimate is not a provider invoice; missing configuration or funds may prevent launch.

Campaign results. Review message statuses, link openings, bookings and revenue attributed to completed appointments from the offer. Provider acceptance does not confirm delivery. Link openings are estimates because automated scanners may also open links.

Customers can book through your workshop’s public PurelBase page without creating an account. They choose a service, date and available time, enter vehicle and contact details, then confirm the booking. The summary shows the service duration and its price or starting price before confirmation.

Available times reflect opening hours, service duration, available workstations, existing appointments, breaks and closed dates. The system checks the slot again when saving, preventing two requests from booking the same workstation at the same time. The appointment appears in your PurelBase calendar.

Google Rezerwacje is available in Settings under Integrations. You can configure the booking page address, privacy information, closed dates and public service names, and choose services for online and Google booking. Share the page with customers after enabling public booking and configuring form protection.

We have also prepared an integration with Google Search and Maps. Once approved, the booking button on a workshop listing can take customers to its PurelBase page. Publication requires Google to approve PurelBase as a partner and match and activate the workshop. Enabling a booking page alone does not activate Reserve with Google.

PurelBase remains the place to manage availability and appointments. Google Calendar is a separate integration. Contact and vehicle details are used to handle the appointment and are not sent to Google Actions Center. Measuring bookings from Google is optional and requires customer consent.

The new Replacement cars module helps workshops manage vehicles provided to customers during repairs. Fleet records, availability, bookings, handover and return reports, and rental charges are kept in one place. Find it in the workshop dashboard under SERWIS → Auta zastępcze.

Each vehicle card includes a photo, make and model, registration, VIN, year, mileage, fuel type and fuel or charge level, insurance, inspection and service dates, daily rate, deposit and internal notes. Statuses show available, reserved, issued, unavailable and service vehicles.

Scan the Aztec code on a Polish registration certificate using a camera or a photo to fill in the make, model, VIN, registration, year and fuel type, where present in the document. Review and edit the results before saving. Mileage, current fuel level, insurance and rental terms are entered manually; scanning preserves prices already entered.

The calendar shows each vehicle’s occupancy and the system prevents overlapping bookings, including simultaneous requests. Link a reservation to a repair order and choose to include its rental cost in the order bill. The layout adapts to phones, tablets and computers: the number of visible days adjusts to the available width without horizontal scrolling.

At handover and return, record mileage, fuel, damage, documents and equipment, photos and the customer’s handwritten signature. Add fuel charges and other costs when the vehicle is returned. Download a PDF report from the saved records to revisit the documented condition of the vehicle.

Rentals can be free or charged for each started 24-hour period, for example PLN 80. Mileage limits and excess-mileage charges are supported, with the deposit shown separately. Selected rental charges are included in the order total and document in PLN. Final billing requires the linked rental to be returned or cancelled. Dashboard notices highlight upcoming and overdue returns, insurance, inspection and service dates. SMS/email reminders and SF ServiceFlow integration are planned for a later stage.

PDF documents now include approved work, parts and oil, with the correct company details and VAT. Additional services follow consistent approval rules, so orders can only be finished after the customer has made a decision. We added analytics with a month selector, made lists and repair history faster, and improved service stability.

PurelBase opened on August 8, 2026. This is just the beginning: we’ll share new features, improvements and future service updates here.